Let customers intuitively tell you why they are satisfied or not
Manage your feedback and resolution progress to avoid repeating mistakes
Reimagine your digital experiences based on what customers want
ENHANCE YOUR CUSTOMER EXPERIENCE
Drive customer-centricity across your organization by understanding your customers better. Capture insightful data on the digital experience to minimize issues and make improvements. Your customers are the key to your success.
With Alium’s Voice of Customer suite, you can seamlessly ask your customers about their experience at various touchpoints in their journey, including across websites, mobile apps, and email. Define your goals by measuring your customers’ happiness through a variety of metrics to identify areas for improvement. Take action with your team in a variety of ways, whether with case management tools or integrations with existing processes.
To understand where your customers are having issues, go directly to the source. Set up a survey and utilize our flexible targeting options to capture insights at any point in the customer journey across your digital channels.
Dig deeper into your customer data to analyze various KPIs that are key to your brand experience, such as NPS, CSAT, and CES. Visualize your data with our emotional trendline, benchmarking, key insights, and more.
With extensive case management tools, you can notify, track, and manage the progress of your customer’s feedback. Automate tagging and integrate with support software like Zendesk or issue tracking software like JIRA to resolve issues quickly.