Ask the right questions at the right time
Fix the pain points in your conversion funnels
Go further into the post-purchase experience
GIVE YOUR CUSTOMERS A VOICE
Your customers are driving the direction of your product and brand. Keeping your finger on the pulse of your customer’s changing behavior with Alium’s Voice of Customer suite, you can create superior digital experiences and boost your bottom line.
Eliminate the guesswork by enabling your customers to tell you how they interact with your website, content, or app, and find out why they aren’t converting. Create stronger A/B tests to improve your website and integrate feedback into your Marketing Analytics. Take action to improve landing pages, communication, checkout funnels, and overall conversion.
With the flexibility of our targeting options, ask the right questions at the right time. Create campaigns to understand activity in the conversion funnels across channels, such as a cart abadonment exit survey.
With Alium for Email, you can analyze the successes of your email marketing campaigns. Additionally, find out how your customers feel in the post-purchase experience. Visualize your insights and make sure you’re sending the right message.
Push your Voice of Customer data into marketing suites, such as Adobe Marketing Cloud, or create stronger A/B tests with software like Optimizely. We provide you the flexibility to analyze your important KPIs or export your data into your own environments.