Capture real-time feedback on your digital journeys across channels
Leverage actionable insights for the improvement of digital experiences
Create a customer-centric culture across departments
BECOME A CUSTOMER-CENTRIC ORGANIZATION
Your customers expect an increasingly personalized experience across various channels. With Alium’s Voice of Customer suite, you can understand your customer’s changing needs, drive changes across departments, and push your organization on the right track to customer-centricity.
Simplify engagement by creating a dialogue with your customers and leverage their insights to plan for future innovations. Integrate real-time feedback across websites and mobile apps to uncover insights about your digital journeys. Pair with platforms like session recording to diagnose your problems in-depth and prevent customer churn and potential losses.
As customer engagement on mobile grows, Alium for Apps ensures you have the right solution to make improvements to the user experience. Easily implement into your iOS or Android SDK and capture feedback with targeted campaigns.
Visualize your data with key insights, emotional trendlines, NPS score, and more, to align your data. Our benchmarking lets you compare KPIs with your industry. Break down the data further by type of device, operating systems, and more.
Delegate tasks with task and case management tools to ensure you’re driving customer-centricity across departments. Report on progress of feedback and keep track of improvements that are in process or complete.