Decrease shopping cart abandonement
Ask the right questions, to the right people at the right time
Through targeted cross platform campaigns, engage with customers and increase retention
CREATE MEMORABLE USER EXPERIENCES
Retailers need to offer their customers the best possible experience throughout the buying process. Be it on mobile, app or desktop, ensuring a smooth, homogeneous experience will drive conversions and have a measurable impact on your company's bottom line.
With slide out, full page or exit surveys, target the users that are important to you. Ask questions on specific pages, based on user behavior and demographics. Drill down to the details or collect NPS and fully understand why your visitors aren’t converting.
Create a consistent brand experience accross the customer journey by identifying the pain points of your users accross your digital channels and optimizing to ensure that you offer a homogeneous experience to all potential customers..
Bugs and issues need action immediately. Instant notifications and automated labelling ensures the right team will respond to issues fast so that you are constantly improving the experience with your users in mind.
In today’s ever changing online retail environment, it is important to stay ahead of the pack by constantly testing and improving the user experience. With Alium you can monitor the perspectives of your users enabling you to implement, test and modify any new update.